Nobody wants to call a restoration company after facing a disastrous situation. A call to a restoration company is least desired. The reality is bitter and you have to make certain choices when the earning and hard work of your whole life just vanish with the flood. The first thing is first and you should take your family out of this site, especially if you have kids in the family.
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The horrors of flood leave an unpleasant impression on a child for a very long time. There are certain things to be cleared before you can allow the repair work to start. Remember the following question to ask a restoration company.
What is your niche of your experience?
This is a very important question to ask from the restoration company before you hire them. All the water damage restoration companies have different types of experiences. Some do commercial and some are specialized in residential repairing. If your need is a residential type then only a residential repair company understands your concerns well. An experienced team would know better what to do when the dirty flood water hits your home. Only a residential restoration company how to clear the water and get your home back in its perfect shape.
How much time do you take to finish the work?
This is a very important concern. Since the restoration companies have a busy schedule when a flood hits a town. They can be having several projects at the same time and their workforce will be divided. You want your home to be in the best shape as it was as soon as possible. There is another aspect to ask this particular question. Your family probably is staying at a hotel and you need to know how long they have to stay there. Probably they can’t answer immediately, they will have to do certain assessments regarding the damages before giving you a reply.
Can you provide referrals?
Asking for referrals is maybe the last thing on your mind when you pass through such a phase. Your only concern would be to get your home back as it used to be. During all this panic you can easily forget about such an important question. Referrals are important to confirm the credibility of a company. A referral is not only a demonstration of their work but also an important factor for trust-building. Restoration is a line of business where you have many work examples to quote. You can easily check the quality of their work through their previous projects.
What type of insurances you have?
The insurances are always significant, especially when your home is critically damaged by the flood. There should be two major concerns when you talk about insurance. First, you need to know if they have adequate insurances if someone on their team gets hurt. You may not want your already overloaded mind to worry further. Second, the insurance that covers any accidental damage to your home. It is a very undesired scenario, but try to understand that your home is already damaged and any additional damage may put an extra burden on your pocket.
Are you fully equipped?
This is a very general question that covers many things at the same time. Asking this question may show your distrust. Still, don’t hesitate because you are about to hand over your home to them for a repair. A professional in the restoration business needs several types of advanced equipment. They use it to pump out the flood water from your home, decontamination, drying moisture, etc. A well-equipped company finishes the job faster and this helps to avoid the unwanted mold growth in your home.
The restoration is a very tragic phase and you may not have to face a similar situation. Any mistake can leave a mark on your property forever. There are several things to evaluate before you start the restoration work. Your home insurance can be a decision making factor. First, it has to be cleared out who is paying for what. For that, it is better to be prepared when you buy an insurance policy. Read the contract thoroughly and develop a clear understanding. If there’s an ambiguity ask for help from some expert.